A Day In Roatan With JB

Last Updated: October 10, 2026

1. Introduction

At A Day In Roatan With JB, your privacy matters to us. We are committed to handling your personal information responsibly and respectfully while providing memorable island experiences in Roatan, Bay Islands, Honduras.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, contact us, request information, or book one of our tours.

By using our website or providing your information to us, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is legally required, we will request it separately.

2. Who We Are

A Day In Roatan With JB is a local tour business based in Roatan, Bay Islands, Honduras, offering island tours, cultural experiences, wildlife encounters, snorkeling excursions, beach visits, and other travel experiences.

For questions about this Privacy Policy or the handling of your personal information, please contact us using the details at the end of this document.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Personal and Contact Information

When you contact us or make a reservation, we may collect:

• Full name

• Email address

• Telephone or messaging-app number

• Number of guests in your party

• Relevant information about accompanying guests needed to organize your reservation

B. Booking and Tour Information

To arrange and provide your experience, we may collect:

• Tour selection, preferred date, and booking details

• Accommodation name, pickup location, or other agreed meeting point

• Cruise ship name, port, and relevant arrival or departure details when needed for a shore excursion

• Special requests, accessibility requirements, or information you voluntarily provide to help us organize your experience

• Communications regarding your reservation, itinerary, changes, or cancellations

Please share only the personal or sensitive information necessary to arrange your tour.

C. Payment Information

We may collect payment status, transaction references, deposit details, refund records, and other information needed to administer payments.

Payments made through third-party payment providers may be processed directly by those providers. We do not intend to collect or store full payment card numbers or security codes on our website. The payment provider’s own privacy policy and security practices will apply to information submitted through its payment service.

D. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and tools in use. This may include:

• IP address

• Browser type and device information

• Pages visited and general website usage

• Referral information and approximate location derived from technical data

• Cookie identifiers and similar tracking information

We use this information only where appropriate for website operation, security, analytics, and other disclosed purposes.

E. Communications and Feedback

If you send us a message, submit a review, provide feedback, or communicate with us through email, telephone, social media, or a messaging platform, we may retain the information necessary to respond and maintain relevant business records.

4. How We Use Your Information

We may use your information for the following purposes:

• To respond to questions and tour inquiries

• To confirm and manage reservations

• To coordinate pickup locations, meeting times, and tour logistics

• To process deposits, payments, cancellations, and refunds

• To communicate important updates about weather, sea conditions, itinerary changes, or other operational matters

• To provide customer support and address complaints

• To improve our website, services, and guest experience

• To prevent fraud, misuse, and unauthorized transactions

• To maintain accounting, tax, and other required business records

• To comply with applicable legal obligations

• To send promotional messages where permitted and, when required, with your consent

We do not intentionally collect more information than is reasonably necessary for the relevant purpose.

5. Legal Grounds for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Booking and service delivery: To take steps requested by you before a booking or to fulfill our agreed services.

• Legal obligations: To meet applicable accounting, tax, consumer protection, or other legal requirements.

• Legitimate business interests: To manage our operations, protect our website, prevent fraud, and improve our services, where those interests do not override your applicable rights.

• Consent: Where you have agreed to a particular use of your information, such as certain marketing communications, non-essential cookies, or promotional photography when consent is required.

You may withdraw consent where processing relies on consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information only when reasonably necessary for the purposes described in this policy, including with:

A. Service Providers

These may include website hosting providers, booking platforms, payment processors, email services, customer communication tools, and website analytics providers, if used.

B. Tour and Activity Partners

Where a tour involves an independent operator, transportation provider, attraction, guide, or other service partner, we may share the information necessary to coordinate your booking and deliver the service.

C. Legal and Safety Requirements

We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests from competent authorities, protect our rights, or address an urgent safety concern.

D. Business Transactions

If our business undergoes a lawful restructuring, transfer, or sale, information may be transferred as part of that process, subject to applicable legal requirements and appropriate safeguards.

We do not authorize service providers to use your information for unrelated purposes merely because they receive it from us.

7. Third-Party Websites and Booking Platforms

Our website or communications may contain links to third-party websites, booking platforms, payment services, social media pages, or tour marketplaces.

When you follow a third-party link or complete a booking through another platform, your information may be handled under that provider’s privacy policy and terms.

We do not control the privacy practices, security measures, or content of third-party websites. We encourage you to review their policies before providing personal information or making a payment.

8. Payments and Refunds

Payment information is used to verify transactions, confirm reservations, manage outstanding balances, and process eligible refunds.

Depending on how you book, payments may be processed through a third-party provider or booking marketplace. These providers may collect information directly from you and process it under their own terms and privacy policies.

We may retain transaction records and limited payment details for accounting, customer service, dispute resolution, and legal compliance.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance, and understand website usage.

Depending on the tools installed on our website, these may include:

• Essential cookies: Needed for core website functions or security.

• Preference cookies: Used to remember selected settings.

• Analytics cookies: Used to understand how visitors interact with the website.

• Marketing cookies: Used by certain tools to measure or personalize advertising, where applicable.

Non-essential cookies or tracking technologies will be handled according to applicable consent requirements. Where required, we will ask for your permission before activating them.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

10. Marketing Communications

We may occasionally share updates about our tours, seasonal experiences, special offers, or other relevant services where permitted by law.

Where required, we will obtain your consent before sending promotional communications. You may unsubscribe through the instructions in a marketing message or contact us directly to request that promotional messages stop.

Even if you opt out of marketing, we may still send necessary service-related messages concerning existing bookings, payments, safety, or itinerary changes.

11. Photographs and Videos

During our tours, photographs or videos may sometimes be taken to document an experience or promote our business.

We respect our guests’ privacy. Where consent is required, we will obtain appropriate permission before using identifiable photographs or videos for promotional purposes, including on our website, social media pages, advertisements, or marketing materials.

You may tell our team if you do not wish to be photographed for promotional use. Where applicable, you may also contact us to request that previously published promotional content featuring you be reviewed for removal. We will consider such requests in light of applicable law, the circumstances, and any legitimate limitations.

We take particular care with images involving children and will seek appropriate permission from a parent or legal guardian where required.

12. Children and Family Reservations

Our services may be booked by families traveling with children. We generally rely on a parent, legal guardian, or responsible adult to provide the information necessary to arrange a family reservation.

We do not knowingly seek unnecessary personal information directly from children. Parents or guardians should contact us if they believe a child has provided personal information that should not have been collected.

Any information about children will be handled only as reasonably necessary for the booking, safety, or other lawful purposes.

13. Community and Cultural Experiences

Some of our experiences may involve visits to local communities, cultural sites, schools, charitable organizations, or other community facilities.

We aim to handle information relating to community members, children, patients, and other individuals with care and respect. Personal details, photographs, or other identifying information will not intentionally be collected or shared for promotional purposes without appropriate authorization and consent where required.

Participation in charitable or community activities does not give us permission to publish an individual’s private information or image.

14. Data Security

We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the systems in use, these measures may include access restrictions, account security, secure website connections, and the use of established third-party service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to address risks and respond appropriately to suspected incidents.

15. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.

Retention periods may vary depending on the type of information and the circumstances. For example:

• Booking and transaction records may be retained for accounting and legal purposes.

• Customer communications may be retained for follow-up and dispute resolution.

• Marketing information may be retained until you withdraw consent or the information is no longer needed.

• Technical records may be retained according to the practices of our website and service providers.

When information is no longer needed, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.

16. International Processing

Some of our website providers, booking platforms, payment processors, or other service providers may operate outside Honduras. As a result, personal information may be processed or stored in another country.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to ensure those requirements are met.

The privacy protections and legal requirements in another country may differ from those in Honduras.

17. Your Privacy Rights

Depending on the applicable law and the circumstances, you may have rights to:

• Request access to personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of information where legally permitted.

• Object to or request restrictions on certain processing activities where applicable.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Request information about certain uses or disclosures of your personal information.

• Submit a complaint to a competent authority where available under applicable law.

Some requests may be subject to legal exceptions, record-retention obligations, or the rights of other individuals.

To make a privacy request, contact us using the details in the final section of this policy. We may need to verify your identity before responding.

18. Links, Social Media, and Messaging Applications

If you contact us through social media, WhatsApp, or another messaging platform, your communications may be processed by that platform according to its own policies.

Please avoid sending payment card details, passwords, or unnecessary sensitive personal information through ordinary messages.

Your interactions with third-party social media platforms are governed by their own privacy settings and terms.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or request consent for material changes.

We encourage you to review this page periodically.

20. Contact Us

If you have questions about this Privacy Policy, would like to make a privacy request, or have concerns about how your information is handled, please contact us:

A Day In Roatan With JB
Roatán, Bay Islands, Honduras
Telephone / WhatsApp: +504 3145-9948
Email: info@roatanwithjb.com
Website: https://roatanwithjb.com

We will make reasonable efforts to review and respond to privacy inquiries within a reasonable timeframe and in accordance with applicable requirements.

Thank you for choosing A Day In Roatan With JB. We appreciate your trust and are committed to treating your personal information with care while helping you experience the beauty, culture, and hospitality of Roatan.