YOUR QUESTIONS, ANSWERED

We plan cruise excursions around the schedule and pickup information provided by our guests, allowing reasonable time for the itinerary and return journey. However weather, sea conditions, port changes, and other circumstances can affect travel times. Please book an excursion specifically identified as cruise-friendly and review any return-to-ship commitment stated in its listing.

We welcome cruise ship passengers as well as visitors staying at hotels, resorts, and vacation rentals throughout Roatan. Tour availability, duration, pickup arrangements, and activity requirements vary by experience. Please review your chosen tour’s details before booking.

Pickup arrangements depend on your tour and where you are staying or arriving. Cruise passengers should follow the specific meeting instructions provided for their terminal, such as Isla Tropicale or the Port of Roatan. Resort and vacation-rental guests should provide their accommodation name and location when booking. We will confirm your designated meeting point and pickup details before your tour.

We offer experiences according to the format specified on each tour listing. Some tours may be private, while others may involve a small group or shared activity. Please check the individual tour description or contact us if you would like clarification before making a reservation.

Available payment methods depend on the booking channel and the arrangements confirmed for your reservation. Any required deposit, remaining balance, and accepted payment methods will be communicated during the booking process. Please confirm your payment arrangements with us before your tour date.

Cancellation, refund, and rescheduling conditions depend on the terms that apply to your booking. Please review our Terms & Conditions and the cancellation details provided when you reserve. If weather, sea conditions, or an operational issue affects your tour, contact us so we can explain the available options. Any refund or cancellation conditions remain subject to applicable law.

Guest safety is a priority. Certain activities, especially boat trips and snorkeling, depend on weather, visibility, and sea conditions. If conditions are unsafe or an activity cannot operate as planned, we may need to modify, postpone, or cancel the affected portion of a tour. We will communicate any changes and explain the available options under the applicable booking terms.

Suitability depends on the activity. Some experiences have age, height, weight, mobility, or other participation requirements. If you are traveling with children or have accessibility needs, please contact us before booking so we can help identify appropriate options. We cannot guarantee that every location or activity is accessible to every guest.

You can reach A Day In Roatan With JB by telephone or WhatsApp at +504 3145-9948, or through the contact form on our website. If you already have a reservation, please include your booking name, tour date, and relevant details so we can assist you more efficiently.

We will automatically adjust the tour start time to ensure you still get the full experience without rushing.

Guest safety takes priority over completing an itinerary exactly as planned. If an activity cannot safely operate or a provider becomes unavailable, we may need to modify or omit that portion of the tour. We will explain the available alternatives and any refund or rescheduling options under the applicable booking terms and law.

We use the information necessary to manage reservations, coordinate transportation, communicate with guests, process payments, and provide our services. Information may be shared with relevant service providers when needed to fulfill a booking. For further details about how personal information is handled, please read our Privacy Policy.

Please contact us directly and provide your booking details, tour date, and a description of your concern. We will review the matter and make reasonable efforts to respond and resolve it. Guests retain any consumer rights available under applicable law.

Please contact us before booking with details of your request. We will explain what can reasonably be accommodated based on the tour, transportation, locations, and activity providers involved. Accessibility and special arrangements cannot be guaranteed until confirmed.